- Click on the "Add to Cart" button or the product's price
- To view the contents of your cart, click the "View Cart" button on the navigation bar above
- When you are ready to checkout (did you visit every department?), click on the "View cart" button at the top right of your screen or select "Check Out" if you already are in the shopping cart section of the web site. Select your preferred payment method (please note that if you select the Business or Personal Check options, we will patiently wait for a check before we ship your merchandise). We require a minimum purchase of $200.00 for Purchase Orders because of the extra time and money involved in checking your credit history and references. Purchase Orders must be faxed along with credit and bank references for approval to: (586) 279-4200. No Purchase Orders will be processed without prior approval of our accounting department. There will be no exceptions.
- It is important for Credit Card purchases that the name on the card and billing address match. Middle initials must also be included or your purchase will be declined by the credit card company.
- Finally, you will be presented with a confirmation number. In addition, if you entered an e-mail address at time of checkout, you will receive an automatic order confirmation. If you need to make any changes to your order, please do not hesitate to call us. We're here to help.
We accept Visa / Mastercard. To pay using your credit card, please select the "Credit Card" option when you get to the payment options.
Your transactions are completely secure.
ABCcook.com uses the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. Our digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combination of these two technologies protects sensitive information such as an account information and credit card numbers against eavesdroppers.
NOTE: We never rent or sell our customers' data to anyone. All information held is strictly confidential.
To pay by check or money order, please complete your order and select Purchase Order from the pull down list. When the form asks you for your PO number, please indicate "Money Order". When finished placing your order, please mail your check to:
ABCcook.com
5610 NW 12th Ave, Suite 214
Fort Lauderdale, FL 33309
We will ship your order as soon as the check is cleared.
We reserve the right to change this policy at any time without notice.
Due to our shipping from different warehouses throughout the country, you may receive separate packages.
US Postal Service may not be available when shipping outside the continental U.S.
If after you purchase any product** from ABCcook.com, at any time within 90 days, you feel that, for any reason, it fails to live up to your expectations, return it to us and we will immediately and cheerfully refund you 100% of the purchase price*.
* You will be responsible for shipping costs
* For drop ship orders, a 25% restocking fee or more (depending on the condition of the product) per unused item applies on all bulk items.
If your shipment contains a defective product or we sent you the wrong product:
- Return the defective item and we will replace it at no cost to you.
- Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable)
- Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
Exchanges:
Ordered the wrong size or color? If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 90 days. Damaged items will not be refunded if they are in unresalable conditions. We recommend you insure your package.
*** Unfortunately we can not guarantee any package sent without a tracking number. This includes packages sent USPS to an international or overseas destination. To insure replacement if a product does not reach its destination, you must use UPS.
All returns must include a Return Merchandise Authorization Number (RMA#)
